Student Life Issues
Student life isn’t always straightforward. Issues like bullying, harassment, discrimination, personal misconduct concerns, or making a complaint can feel stressful and confusing. This page explains what these issues mean, when you might need advice, and how SU Advice can support you.
You’re not alone- SU Advice can help you understand your options and where to go next.
Read our Guides
What these issues mean
Bullying, harassment & discrimination
This includes behaviour that makes you feel intimidated, threatened, humiliated, or treated unfairly. It might be a one‑off incident or something that happens repeatedly, and it can take place in person, online, in class, in halls, on placement, or during social activities.
Discrimination is when you’re treated unfairly because of a protected characteristic (such as disability, race, sex, religion or belief, sexual orientation, gender reassignment, age, pregnancy or maternity).
Personal misconduct / student conduct issues
These are concerns about a student’s behaviour that may breach the University’s codes or policies. This could involve allegations made about you, or concerns you want to raise about someone else’s behaviour.
Complaints (academic or non‑academic)
A complaint is a way of saying that something has gone wrong and you’re unhappy with the service, teaching, facilities, or support you’ve received. Academic complaints might relate to supervision, teaching, or assessment processes. Non‑academic complaints could involve accommodation, services, or student experience issues.
Why this matters
These issues can affect your wellbeing, safety, academic progress, and confidence at university. Knowing your options early can help you protect your rights, meet deadlines, and choose the best way forward.
You’re not alone- SU Advice can help. We offer confidential, independent, and non‑judgemental support.
Do you need advice?
You might want advice if:
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You feel bullied, harassed, or discriminated against by another student or a member of staff
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You’re not sure whether what’s happening counts as harassment or discrimination
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An allegation has been made against you under student conduct or personal misconduct rules
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You’ve been asked to attend a meeting or investigation and don’t understand the process
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You want to make a complaint but don’t know where to start
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You’ve made a complaint and are unhappy with the outcome
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You’re worried about deadlines, evidence, or what to say
What you can do yourself
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Write down what has happened, including dates, times, witnesses, and how it affected you
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Keep copies of emails, messages, screenshots, or feedback
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Check the relevant University policy or procedure to understand the stages involved
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Consider whether informal resolution (where appropriate) might help, such as raising concerns early
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Look after your wellbeing and seek support if things are impacting your mental health
When to contact SU Advice
Contact us when:
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You’re considering or involved in a formal complaint
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You’re thinking about reporting bullying, harassment, or discrimination
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You’re part of a student conduct or personal misconduct investigation
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You’ve been invited to a disciplinary or investigation meeting
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There are strict deadlines or required forms you’re unsure about
Formal processes may involve:
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Submitting a written complaint within set time limits
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Providing evidence or statements
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Attending meetings or hearings
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Understanding outcomes, sanctions, or next steps (such as reviews or appeals)
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We can help you understand what’s required and when.
How SU Advice can help
We can:
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Explain University policies and procedures in clear language
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Help you understand your options and possible outcomes
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Support you to draft or review statements, complaints, or responses
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Help you prepare for meetings or hearings
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Offer advocacy support where appropriate
- Signpost you to wellbeing services or external support organisations
We can’t:
How to get in touch
Book an Adviser Appointment
Or
Drop in
No need to book, just come and see us!
Horsforth Campus: Tuesdays, 11am–2pm
City Campus: Thursdays, 11am–2pm
Email: suadvice@leedstrinity.ac.uk
Resources & downloads
Relevant University policies and procedures
Complaint forms or guidance notes
External support organisations
University forms & regulations
Service Level Agreement
Read our Guides
Helpful FAQs / common questions
Q: Will making a complaint affect my studies?
A: Making a complaint should not disadvantage you. Procedures are designed to be fair, but it’s important to follow the correct process.
Q: Can I get support if an allegation has been made against me?
A: Yes. LTSU Advice supports students whether they are raising concerns or responding to them.
Q: Is the advice service confidential?
A: Yes. We won’t share information without your consent, unless there’s a serious risk of harm.
Last reviewed / updated: November 2025